PrintixGo - Ricoh Scan to Email Issue.

Modified on Fri, 16 Sep 2022 at 09:34 AM

Printix Guide - How to setup scan to email on Ricoh printers - Printix Administrator Manual - 1 

Setup office 365 SMTP settings on the photocopier;

SMTP Server -

Port - 587

Authentication - On


PrintixGo sets the From & To email to the users email address, meaning the copier reports back "Transmission Failed" as office365 rejects the email. To fix this please follow the below - A copier engineer will needs to be contacted to put the copier into Service Program Mode.

Prefill From

As you are signed in with Printix, your email address is automatically prefilled in the To and From field.

Some SMTP servers will reject sending the scanned documents if the email sender (From field) does not have a specific value, that is, the Administrator Email Address that can be specified in step 8 above. Also, the Ricoh printer must be brought into Service Program Mode to change the SP 5-860-022 (SMTP Auth From Field Replacement) to 1.

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